Debt Customer Service Advisor

Client Details

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone; there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the offshore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solver
• Driven and passionate about customer experience and delivering the best service

Job Offer

• Salary of £28000
• £4000 bonus per year paid quarterly
• Growing team exciting time to join the business
• Full training provided
• Excellent progression and development
• Central location in Leeds
• Free parking
• Fantastic benefits
• 9am-5pm Monday to Friday
• Superb offices
• Excellent team and culture
• Immediate interview

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