Our head office in Bury is looking to recruit a full time IT Helpdesk Support Analyst.
Location: Bury (with travel to other branches as required).
Role Overview
We are seeking a proactive IT Helpdesk Support Analyst to join our IT team within a busy law firm environment. The role involves providing support to end users, delivering basic end-user training, and carrying out IT administration tasks across multiple offices.
The successful candidate will be confident supporting legal staff with day-to-day technology issues and comfortable travelling to branch offices as required.
Key Responsibilities
- Provide support for software, hardware, and user issues
- Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
- Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
- Perform user account administration (new starters, leavers, access changes)
- Deliver one-to-one and small group end-user training on IT systems and applications
- Log, track, and resolve helpdesk tickets in line with SLAs
- Set up and maintain PCs, laptops, printers, and mobile devices
- Assist with basic network and connectivity issues
- Travel to branch offices as required to provide on-site support
- Document procedures and contribute to IT knowledge bases
- Liaise with third‑party suppliers where necessary
Skills & Experience Required
- Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
- Strong working knowledge of Microsoft Office (essential)
- Exposure to Microsoft 365 technologies
- Good understanding of Windows operating systems
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong organisation and time management skills
- Ability to work independently and as part of a team
Additional Requirements
- Full, clean UK driving licence (essential)
- Willingness to travel between branch offices
- Professional, discreet approach suitable for a legal environment
Desirable (but not essential)
- Previous experience supporting legal software
- Basic knowledge of Active Directory or Azure AD
Butcher & Barlow is one of the most respected Law Firms in the North West. Our aim is to build long term relationships with our clients through trust and respect, unpinning those relationships with a sense of togetherness and a common goal. We work with our clients, not for them, sharing the decision making process with them.
We work with each other with the same integrity, inspiring confidence in our clients, professional contacts and colleagues through our collaborative approach, working as a team to progress matters quickly and efficiently.
Application Process
Please send us your CV with a covering letter using the form below or email your CV with a covering letter to recruitment@butcher-barlow.co.uk.
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