We’re looking for a pro-active, detail loving, problem solving Events Operations Manager to turn plans into flawless, unforgettable experiences at The Hoxton, Edinburgh.
Reporting into our Director of Food & Beverage, you’ll take the lead on making sure our events spaces at The Hoxton, Edinburgh are always in full swing and running like a dream. You’ll be working across our spaces – from The Get Together, our super-flexible events room that’s become a go-to for everything from weddings to conferences, to its little sister The Apartment. That’s our signature spot for meetings, private dinners, and all kinds of memorable get-togethers, spread across four rooms with a shared living-room-style space at its heart.
We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrified for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Responsible for the smooth running of day & evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a special occasion.
- Ensure individual events are manned proportionately to ensure profitability.
- Manage day and evening events, working within the strategy and events programme set by our sales and meeting & events teams.
- Ensure GME standards are best in class and locally relevant.
- Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions.
- Liaise closely with central meeting and event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience.
- Work closely with the Executive Chef and Director of F&B to deliver a consistently excellent standard of food and beverage to our guests.
- Pro-actively provide input and feedback, look for opportunities to improve and innovate how we’re using the space and how we manage it.
- Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external guests have the best possible experience with us.
- Take ownership over the costs of the meeting and events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
- Ensure BOH spaces are optimised for seamless events operations.
- Handle stock and expenses and manage the relationship with our events suppliers and contractors.
- Take overall responsibility for the health & safety of anyone using the area, including yourself.
- Provide a secure environment for guests and their property.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- A track record of leading meetings and events teams; you’re a natural at inspiring trust and bringing others along on a journey.
- Flexibility, this isn’t your typical Monday–Friday role, our busiest moments often fall across evenings and weekends.
- Experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possibly worked in restaurant groups, hotels or contract events catering before.
- Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
- Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
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