Overview
Operational Delivery Lead. Location: 1 x Kent and 1 x Sussex. Salary depends on skills and experience. Monday to Friday – On call rota 1 in 8. Closing Date: 2026-05-20.
Responsibilities
- The Delivery Lead is responsible for managing the coordination and execution of reactive and planned works across a designated county.
- Act as the primary on-site contact for operational project delivery (reactive and planned); ensure activities are carried out efficiently, safely, and in alignment with project & operational requirements.
- Serve as a delivery subject matter expert between site operations and project teams; provide support during high-risk works, including SCOs (Safe Control of Operations); maintain operational continuity.
- Assist with technical work scoping and operate sites to provide safe operational isolation for projects, as well as helping undertake return to service activities (e.g., be a key holder and perform run-to-waste activities).
- Provide cover and support for the FEO Delivery Manager as required.
Key Competencies
- Problem Solving: Provides innovative solutions to water supply issues; technical expert for matters relating to water supply sites within the designated county; balances corporate risk against the best cost solution.
- Change and Innovation: Assess site performance and implement improvements; identify areas of risk and ineffective delivery, and develop innovative solutions; understand costs of delivery to balance resources against risk; drive collaborative working opportunities to deliver large capital programmes.
- Customer / Stakeholder Management: Defines and implements policies on Safe Working practices; acts as key contact for contractors and other departments; supports programme managers and project managers in effective risk management and delivery of projects.
Skills & Competencies
Business Skills
- Technical process knowledge
- Project process awareness
- Water Process Knowledge
- Knowledge of CDM regulations 2015
- Knowledge of Water Industry mechanical and electrical standards
- Knowledge of the Commissioning process
- Knowledge of DWI Regulations
- Knowledge of EA Regulations
- Hygiene level gold trained
- Financial acumen
- Knowledge of internal policy such as WSM, WQM, MED
- Knowledge of internal systems such as EDM, PRISM, SCADA WQSD
Personal and Interpersonal Skills
- Excellent technical and communication skills
- Influencing and negotiating with internal / external stakeholders
- Clear communication with operations to ensure compliance with statutory regulations and company policies
- Promote business confidence in the delivery of plans
- Clear communication with power suppliers and contractors, particularly with high voltage systems
- Professional integrity, credibility and accountability
- Take ownership of core issues to ensure business risk is controlled and mitigated
- Confidence in making business and financial decisions
- Act as senior staff on-site
- Mentor junior staff (operators)
- Role model for others
Leadership and Management
- Influence all levels within the business up to senior level to achieve effective delivery of Management plans
- Support contract partners to improve on contract delivery
- Coach site ops teams in career development to support succession planning
- Act as successor and delegate for FEO Delivery Manager
- Coach Administration and workflow controllers
- Coach Junior staff (operators)
- Champion health and safety
- Manage pre-construction activities for WR&P delivery team
- Lead Asset integration planning with Project managers and Asset integration team
Knowledge & Qualifications
Technical
- Water Process Knowledge
- Knowledge of CDM regulations 201
- Knowledge of Water Industry mechanical and electrical standards
- Knowledge of the Commissioning process
- Knowledge of DWI Regulations
- Knowledge of EA Regulations
- Hygiene level gold trained
- Financial acumen
- Knowledge of internal policy such as WSM, WQM, MED
- Knowledge of internal systems such as EDM, PRISM, SCADA WQSD
- Understand and influence the effective use of resources to deliver statutory duties
- Provide innovative solutions to optimise resources and reduce risk
- Ensure risk vs budget efficiency
- Increase commercial effectiveness by providing technical input early to meet operational standards and minimise outsourcing of design services
Risk & Compliance
- Core focus on avoiding risk of injury through effective risk management for MEICA tasks by in-house staff and contract partners
- Statutory duties proactively managed with an effective Compliance Management Plan for areas of significant risk
- Risk quantified to a common measure and recorded for all areas
- Provide technical input to implement a formal risk management strategy for a consistent approach
Essential
- IoSH Managing Safely or equivalent H&S qualification
- Competent operator training (will be provided)
- NEBOS
- Degree or equivalent experience
Desirable
- AMP fundamentals or PMQ
- Water Engineering level 3+
Experience
- Proven ability to deliver complex projects or proven water treatment process knowledge
- Detailed knowledge of the Water industry
- Commercially aware with an understanding of contract management
- Water Process experience
- Construction design management 2015
- Degree or equivalent experience
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