About the role
Join Softcat's Customer Services Team in Marlow Head Office. The role focuses on managing the returns process from start to finish and assisting with billing issues for sales teams.
Responsibilities
- Processing requests for return and/or credit.
- Unravelling and resolving all queries and discrepancies with both customers and suppliers.
- Processing credit and reinvoices for customers, working closely with the credit control team.
- Resolving duplicate shipments with the accounts payable team and suppliers.
- Understanding internal processes and systems to provide sales teams with assistance and advice.
- Processing financial transactions accurately, including raising credits and understanding their impact on the wider business.
- Acting as a dedicated customer service representative for several sales teams.
Qualifications & Skills
- Highly organised with strong attention to detail.
- Excellent time‑management and multitasking abilities.
- Quick learner with the capacity to retain lots of information.
- Strong telephone manner and excellent communication and administration skills.
- Willingness to roll up sleeves and work hard.
Flexible Working
- Hybrid working – 3 days in the office, 2 days working from home.
- Flexible hours – flexing start and finish times during the day.
- Flexibility around school pick‑up and drop‑offs.
Equal Opportunity
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
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