Post 1
Hours: Part Time - 20 hours per week
Week 1 & Week 2:
- Monday - 10AM - 6PM
- Tuesday - 10AM - 6PM
- Wednesday - 10AM - 3PM
Post 2
Hours: Part Time - 23 hours per week
Week 1 & Week 2:
- Wednesday: 2PM – 6PM
- Thursday: 10:30AM – 6PM
- Friday: 10:30AM – 6PM
- Saturday: 9:30AM – 2:30PM
Starting Salary
£26,818 per annum rising to £28,392 per annum after 6 month probation. Salary quoted is for full time hours — salary will be pro rata for part time hours.
Location
The role will be based locally in Great Yarmouth or Gorleston. Further details about the exact location will be shared during the recruitment process.
Key Responsibilities
- Lead and Support the Team: Ensure the team is well-supported, clear in its values, and responsive to service users’ needs. Provide regular supervision, guidance, and support to Recovery Workers and Volunteers.
- Crisis Support: Provide immediate support to individuals experiencing a mental health crisis, guiding them through crisis management and safety planning.
- Recovery‑Focused Care: Deliver trauma‑informed and recovery‑focused workshops, sessions, and one‑on‑one support. Ensure individuals receive therapeutic interventions such as cognitive behavioural tools, mindfulness practices, and emotional regulation techniques.
- Community Resource: Help position the Hub as a community resource, providing education on mental health and offering a safe, welcoming environment for those in need.
- Operational Oversight: Ensure the smooth running of the Hub on a daily basis, maintaining high service standards, evaluating impact, and managing risks. Provide regular operational statistics and service feedback to the Service Manager.
- Collaboration: Liaise with external agencies, GPs, and community teams, establishing referral pathways and building positive relationships with stakeholders to enhance support for service users.
- Leadership in Group Work: Lead group work programmes focused on addressing mental health, substance abuse, poverty, housing issues, and other challenges faced by individuals.
Skills & Experience Required
- Proven team leader experience, ideally within mental health or recovery services.
- Strong understanding of crisis intervention and recovery‑based approaches.
- Experience in managing and supporting teams, including volunteers and support workers.
- Ability to work collaboratively with external agencies and internal teams.
- Strong communication, organisational, and decision‑making skills.
- Familiarity with using clinical systems (e.g. IAPTUS).
- A commitment to delivering high‑quality, psychologically informed care that empowers individuals to lead their own recovery journey.
EEO Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
Closing Date
This vacancy may close without prior notice once a sufficient number of applications have been received.
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