Department: People Ops Salaried
Location: Co-op Live
Assistant People Operations Manager
As Assistant People Operations Manager, you will play a key role in delivering and continuously improving people operations at Co-op Live, with a particular focus on workforce planning, employee relations, and casual workforce experience.
Reporting into the People Operations Manager, this role aligns with the wider Etihad Campus structure and works closely with central People Team to ensure a consistent and joined‑up approach across the business.
You will partner with operational stakeholders across Premium / Hospitality, General Admission / Retail, Logistics and Culinary as well as the Senior Leadership Team to ensure labour is effectively planned, optimised and delivered in line with business needs, productivity targets and budgets.
This role also acts as a key escalation point for the casual workforce at Co-op Live, ensuring a high‑quality employee experience while identifying opportunities to improve processes, systems and ways of working across People Operations.
Key Responsibilities
- Workforce Planning & Optimisation – Lead the development and delivery of staffing plans and event rosters, ensuring the right resource is in place to meet demand, productivity targets and budget expectations.
- Event-Day Operations – Oversee the end‑to‑end delivery of event‑day staffing, ensuring smooth, efficient and compliant operations across accreditation, deployment, time & attendance and workforce logistics.
- Operational Partnership – Work closely with operational leaders to align workforce strategy with event delivery, proactively managing gaps, no‑shows and reducing reliance on agency.
- Data & Performance Insight – Use workforce data and reporting to identify trends, improve planning accuracy and drive continuous improvement in efficiency and performance.
- Systems & Process Integrity – Ensure accuracy and consistency across people systems, including Humanforce, onboarding and payroll, resolving discrepancies and improving processes.
- Employee Relations & Support – Act as a key point of contact for the casual workforce, supporting day‑to‑day queries and partnering with managers to ensure a fair and consistent approach to ER matters.
- Training & Workforce Development – Collaborate with Training & Development to ensure team members are set up for success, identifying opportunities to build capability and strengthen the workforce.
- Compliance & Governance – Ensure adherence to UK employment legislation, company policies and audit requirements, proactively managing risk and maintaining robust records.
- Culture & Engagement – Champion a positive, inclusive culture, supporting engagement, wellbeing and recognition initiatives to enhance the overall employee experience.
Skills, Knowledge & Expertise
- Proven experience in staff scheduling or workforce planning, ideally within hospitality, events, or a casual labour environment.
- Proficient in using workforce management or time & attendance systems (e.g. Humanforce).
- Excellent organisational skills with the ability to manage high-volume rostering, respond to last-minute changes, and remain calm under pressure.
- Strong communication skills, with the ability to respond to queries from a large and diverse casual workforce with empathy, clarity, and professionalism.
- Basic understanding of payroll processes, including timesheet validation and query resolution.
- Confident using MS Office, especially Excel, and comfortable working with data.
- Demonstrated commitment to inclusivity, welfare and staff engagement, including experience supporting reward and recognition activity or wellbeing initiatives.
- Willing and able to work flexibly, including evenings and weekends, in line with event schedules.
Job Benefits
- Meals on Shifts – Enjoy lunch & dinner while you work.
- Company Pension Scheme – Secure your future with our competitive pension plan.
- Birthday Day Off – Enjoy an extra day off to celebrate your birthday.
- Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
- On‑Site Parking – Parking available at site locations.
- Career Development Opportunities – Grow with us through learning, progression, and internal opportunities.
- Competitive Holiday Allowance – plus bank holidays.
Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact talent@eastlandsvsl.com.
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