Customer Experience & Operations Manager

Faith Recruitment Ltd in Guildford is seeking an experienced Customer Services Manager to lead and develop a fast-paced customer service team. The role involves managing daily operations, overseeing customer service across multiple channels, monitoring performance against KPIs, and implementing process improvements. The ideal candidate will have proven team management experience, strong leadership skills, and a customer-focused approach. Experience with CRM systems is essential. #J-18808-Ljbffr