Job Title
GP Administrator – Recall Administrator
About the role
Support patients with digital enquiries and routine administrative tasks, ensuring patients access the appropriate service or healthcare professional in a courteous, efficient and effective manner.
Key responsibilities
- Book appointments for patients using the EMIS booking system and telephone systems.
- Proactively manage your workload, keeping all recalls up to date and flagging any issues or obstacles at the earliest opportunity.
- Liaise with the Business Manager, Senior Administrators and other colleagues to ensure necessary resources (clinical appointments, leaflets, protocols, searches, call lists, etc.) are available; report progress and issues in the regular recall meeting.
- Be familiar with QOF targets, child and adult immunisation programmes, local commissioned services and schemes, and code invitations, declines and other opt‑outs in line with contractual requirements.
- Recall patients for routine child immunisations and child immunisation catch‑up programmes; arrange influenza, pneumonia, RSV vaccinations for adults and at‑risk patients.
- Recall respiratory, diabetes and other chronic disease patients in line with QOF and LCS, including organising care‑home visits for learning disabilities and serious mental health illnesses.
- Lay out annual visit arrangements with paramedic practitioners for housebound and care‑home patients.
- Arrange dementia annual review, NHS Health Checks and annual health reviews for over‑75s, SMI and LD patients.
- Monitor drug and medication reviews.
- Undertake all other administrative duties in line with the QOF framework under the direction and supervision of the Business Manager/Senior Administrators, liaising with admin team members and other key health‑care professionals.
- Undertake mandatory training (Data Security, Adult and Child Safeguarding, Equality, Diversity and Human Rights, Conflict Resolution, Fire Safety, Health and Safety, Infection Control, Basic Life Support Training/Resuscitation, Prevent, Mental Capacity, Suicide Prevention, etc.) and ensure training is kept up to date.
- Carry out any other reasonable duties as may be determined by your line manager within the scope of the post.
- Commit to continuous improvement and review of current practices and procedures, making suggestions for revision where needed.
Qualifications
- GCSE grade A to C in English
Knowledge and Skills
- Excellent written and spoken English
- Good understanding of confidentiality issues
- Able to work well on own initiative and as part of a team
- Knowledge of EMIS or similar patient service system
Experience
- Customer service experience
- Previous experience in a healthcare environment
Benefits
On‑site parking and an excellent pension scheme.
Legal and Equality Statement
We value equality, diversity and inclusion. Glenlyn Medical Group has a zero‑tolerance policy for discrimination and harassment of staff, patients and visitors.
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