Courier Compliance Administrator
Location:London
Salary:£26,811.20
Hours:40 hours
Shifts:Monday - Friday , 8 am to 5 pm
Contract:Permanent
What you’ll get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role supports the Courier Compliance Team Leader and sits at the heart of our courier operations. As a Courier Compliance Administrator, you’ll help ensure our fleet remains fully compliant with legal and industry standards, while delivering a ‘Class A’ service to our courier partners.
What you’ll be doing
- Managing day-to-day compliance queries from couriers and internal teams
- Ensuring all courier documentation is accurate, up to date, and compliant
- Supporting the end-to-end compliance process for the courier fleet
- Maintaining systems and records in line with company policies
- Monitoring and resolving queries in line with agreed SLAs
- Working closely with internal teams to ensure compliance standards are met
- Escalating issues or risks where appropriate
- Supporting continuous improvement in compliance processes
What we’re looking for
- Experience or understanding of compliance processes in a high-volume environment
- Experience in a customer-focused or operational role
- Strong communication skills and ability to build stakeholder relationships
- High attention to detail and strong organisational skills
- Ability to manage workload and meet deadlines in a fast-paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Basic Microsoft Office skills
All successful candidates will be required to complete a DBS check.
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