- Job Type: Permanent
- Job Schedule: Full-Time
Job Description
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.
This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For
- Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided while on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
The successful candidate must already have eligibility to work in the UK.
#J-18808-Ljbffr