This role sits between administration and technical coordination, supporting the technician team while acting as a key point of contact for customers and engineers. You will ensure smooth workflow between inspections, reporting, and customer communication.
Key Responsibilities
- Handle customer calls and provide clear, professional updates
- Process inspection payments
- Create, update, and manage jobs within the internal system
- Collate and organise technician inspection reports and diagnostics
- Ensure all documentation is complete and compliant with company standards
- Liaise with technicians to obtain missing or additional information
- Support scheduling, parts coordination, and follow-up actions
Essential Skills
- Strong IT skills (Microsoft Office essential)
- Confident using digital systems and maintaining accurate records
- Excellent communication and customer service skills
- Strong organisational ability and attention to detail
- Ability to prioritise workload in a busy environment
Desirable Experience
- Previous experience in service reception, automotive administration, or customer service
- Familiarity with workshop, fleet, or inspection systems
#J-18808-Ljbffr