Business Support Manager

Overview

Job title: Business Support Manager (Office, Facilities and H&S)

Team: Business Support / People Operations

Package: Pension, Unlimited Leave, Flexible Working, Healthcare cash plan

Location: Office based, London

Role type: Permanent, part-time, Tuesday to Thursday - 3 days per week

Salary: Up to £45,000 FTE, dependent on experience

About Corndel

Corndel is a multi-award-winning UK management and technology training provider. We partner with some of the UK’s largest and most exciting organisations to develop people, build organisational capability and drive measurable performance improvement. Our mission is to inspire people to think bigger and shape the future, with a vision of expanding minds and creating a world of unlimited potential. We are very proud of the work we do and the difference we make and this delivered through a fantastic team of passionate, skilled and experienced colleagues.

Role description

The Business Support Manager sits at the heart of our office; helping to create an environment where colleagues feel welcome, supported and able to do their best work. You’ll take ownership of the day-to-day running of the workplace, making sure it is safe, compliant, well organised and fit for purpose. This includes office operations, facilities management, health & safety, and supplier coordination (e.g., cleaning contractors), as well as being a clear point of contact who communicates proactively and keeps things running smoothly.

Responsibilities

• Create and maintain a welcoming, inclusive and well-organised office environment where colleagues can do their best work—safe, compliant and fit for purpose.
• Own office health & safety arrangements (including DSE, risk assessments, fire safety and first aid), communicating clearly so colleagues understand what ‘good’ looks like and feel supported.
• Coordinate statutory checks (e.g., fire risk assessments, emergency lighting, PAT and fixed wire testing), keeping colleagues informed of any impacts and ensuring minimal disruption.
• Manage office suppliers, contractors and service providers, building positive working relationships and holding partners to high standards of service, safety and compliance.
• Liaise with landlords and managing agents to resolve building and facilities matters quickly, keeping stakeholders updated and ensuring a smooth day-to-day colleague experience.
• Raise purchase orders and process invoices in line with internal procedures, ensuring suppliers are managed efficiently and colleagues have what they need.
• Support office-based events, visits and meetings—including being a great host on the day—so colleagues and guests feel welcome and well looked after.
• Manage and control business support costs and expenses, working within budgets and making value-for-money decisions that improve the day-to-day workplace experience.
• Support the delivery of organisation-wide employee events and activities (in and outside of the office), helping to build connection, culture and community.
• Work closely with HR, Finance and IT on workplace-related matters, acting as a connector who balances colleague needs with practical and compliant delivery.
• Maintain clear documentation to support audits, inspections and due diligence processes, keeping information easy to access and up to date.
• Maintain insurance documentation and related records, ensuring the office remains appropriately covered and compliant.
• Review and record external contractors’ compliance paperwork (RAMS), ensuring work is carried out safely and with minimal impact on colleagues.
• Proactively identify opportunities to improve office operations and the colleague experience, gathering feedback and turning it into practical, well-managed changes.

About You

• A warm, people-oriented approach; approachable, proactive, and genuinely motivated to help colleagues.
• Practical, organised and solutions-focused, with a ‘can do’ service mindset.
• Comfortable taking ownership and accountability, following through on actions and keeping others informed.
• Able to work independently with good judgement, tact and discretion.
• Confident engaging with senior stakeholders and external suppliers, building relationships and influencing outcomes.

Experience & Skills Essential

• Experience managing an office, facilities, or workplace environment, with a strong focus on colleague experience and day-to-day service delivery.
• Understanding of health & safety requirements in an office setting, with the confidence to communicate guidance clearly and support colleagues to follow it.
• Experience managing suppliers or contractors, including relationship management, service levels and issue resolution.
• Strong organisational skills and attention to detail, alongside clear communication and confident stakeholder management.

Desirable

• IOSH Working Safely or Managing Safely qualification preferred.
• Experience supporting audits or regulatory inspections.
• Experience working in a regulated environment.

Why join Corndel?

• We are committed to fostering an inclusive, welcoming and safe culture and continually striving to improve.
• We provide a flexible and supportive environment with autonomy over your role.
• We are a leader in our field, with quality and excellence at the heart of what we do.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer. Corndel is a Disability Confident Employer, and we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. This does not guarantee an interview in all recruitment situations.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We will work with you to arrange appropriate support and make the application process more positive.

Corndel is committed to safeguarding and safer recruitment practices and will undertake pre-employment checks on the successful candidate, including Standard DBS Disclosure.

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