Customer Support Advisor
Salary: £28,000 - £29,000 per annum
Location: Blackwood
The Opportunity
Yolk Recruitment is proud to be supporting a leading European manufacturer within the nutritional food sector in their search for a Customer Support Advisor.
This is an excellent opportunity to join a fast‑paced, growing business supplying high‑quality products to some of the biggest names in health and sports nutrition. You'll play a key role in ensuring exceptional customer service and smooth operational delivery across the business.
The Role
Reporting to the Business Development Manager, the Customer Support Advisor will be a key point of contact for customers and internal teams. You'll ensure all customer requirements are managed efficiently and accurately while maintaining strong communication across the business.
Key Responsibilities
- Manage day‑to‑day operational and administrative customer requirements
- Handle inbound customer queries and provide timely support
- Provide updates on orders and deliveries
- Process customer purchase orders accurately
- Coordinate weekly customer update meetings
- Maintain accurate customer records and information
- Liaise with logistics partners to arrange and track deliveries
- Support coordination of new product launches
- Communicate effectively with internal teams regarding customer needs
About You
- Previous experience in a customer service or sales support role
- Strong communication skills, both written and verbal
- Confident with numbers and attention to detail
- Proficient in Microsoft Office
- Experience with Sage 200 is advantageous but not essential
Key Attributes
- Strong organisational skills with the ability to manage multiple priorities
- Excellent attention to detail with a "right first time" approach
- Confident working with stakeholders at all levels
- Team player with a proactive and flexible attitude
- Self‑motivated with the ability to work independently when required
What's on Offer
- Salary of £28,000 - £29,000
- 33 days annual leave (including bank holidays)
- Additional holiday entitlement with service
- Death in Service benefit (3x salary)
- Employee Assistance Programme (EAP)
- 5% employer pension contribution
- Early finishes on Fridays
- Free on‑site fruit
- Stable, full‑time on‑site role within a growing business
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