Service Manager (Ofsted Registered) / Multi-Site Service Manager
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We are working in close partnership with an exceptional organisation to appoint an Ofsted Service Manager who will play a key role in shaping and leading vital services.
This role offers the opportunity to lead and develop high-quality supported accommodation services for young people across multiple locations. As the Registered Manager, you will take full ownership of service delivery, ensuring safe, structured, and empowering environments where young people can develop independence and life skills.
You will be responsible for driving standards, leading teams, and maintaining regulatory compliance, while creating a culture that promotes positive outcomes and continuous improvement.
Key Responsibilities
Leadership & Service Delivery
- Provide overall leadership across 4 supported living accommodation settings, ensuring consistent, high-quality service delivery
- Create environments that promote independence, stability, and positive progression for young people
- Establish a clear vision and direction for services, ensuring teams are aligned and motivated
Regulatory Compliance & Quality
- Act as the Ofsted Registered Manager and maintain full compliance with relevant regulations and quality standards
- Ensure services are inspection-ready at all times through robust systems and oversight
- Lead on audits, service reviews, and quality assurance processes to drive continuous improvement
Safeguarding & Risk Management
- Take ownership of safeguarding practices, ensuring concerns are appropriately identified, recorded, and escalated
- Promote a strong safeguarding culture across all services
- Ensure all statutory requirements, including notifications, are met within required timescales
People Management
- Lead recruitment, induction, and ongoing development of staff teams
- Provide regular supervision, focusing on performance, well-being, and professional development
- Support, challenge, and coach staff to deliver consistent, high standards of care
Operational Management
- Oversee referrals, assessments, placements, and transition planning for young people
- Maintain accurate and compliant records with clear audit trails
- Ensure effective communication across teams and stakeholders
Financial Oversight
- Manage service budgets, ensuring financial performance is monitored and controlled
- Balance cost efficiency with the delivery of high-quality, person-centred support
- Monitor staffing levels, including agency usage, to ensure sustainability
Partnership Working
- Build and maintain strong relationships with local authorities, commissioners, and external agencies
- Represent the service professionally in multi-agency settings
- Support service development and growth where required
Candidate Profile
Essential Experience & Skills
- Previous experience as an Ofsted Registered Manager or in a similar leadership role
- Strong understanding of supported accommodation frameworks and safeguarding practices xwzovoh
- Proven ability to manage compliance, inspections, and quality standards
- Experience leading and developing teams in a multi-site or complex environment
- Confident communicator, able to balance support with appropriate challenge
- Ability to work under pressure and manage competing priorities effectively
Desirable
- Level 5 Diploma in Leadership & Management (or working towards)
- Experience in service expansion, transformation, or multi-site management
- Knowledge of housing-related responsibilities within supported accommodation models
What the Role Offers
- Opportunity to lead services that have a genuine impact on young people’s lives
- Autonomy to shape and develop service delivery
- A supportive environment that encourages professional growth and progression
- The chance to influence outcomes, culture, and long-term service success
If you are ready to take the next step in your career, we would love to hear from you. This is an opportunity to be part of building and stabilising a great service.