Porsche Customer Relations Specialist

Are you a confident communicator who enjoys helping customers and being part of a fantastic and supportive Team. We are looking for an outbound CRM advisor to join our Aftersales operation to help us to continue to develop and grow our business while delivering outstanding levels of customer satisfaction. In this role you will use our modern CRM systems to make effective outbound calls to customers, follow up on service reminders and ensure every customer has an amazing experience during their journey through our Porsche Centre. Making outbound calls to our customers using our CRM systems and data base Following up on service reminders. Updating and managing our data base. Building positive relationships with our customers. Supporting our Aftersales Team to ensure we are delivering outstanding levels of customer satisfaction. Friendly and confident telephone manner. Comfortable and confident using computer systems and spreadsheets. Previous customer service or call handling experience would be preferred but not essential. A great opportunity to learn, develop and progress. Competitive salary / OTE and a great workplace culture. Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.