Junior User Researcher (UCD experience required)

Job Description

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Junior User Researcher (UCD Experience required)

Remote (with occasional UK travel - approx. 2-3 days per month in London)

£310 per day | Inside IR35 Initial 7 months with strong extension potential

SC eligibility required - 5 years of UK Residency

About the role

I'm working with a key consultancy client that's looking to bring in an enthusiastic Junior User Researcher to support the delivery of impactful, user-centred digital services.You'll be embedded within a multi-disciplinary Agile team, collaborating closely with product managers, designers, developers and stakeholders to understand real user needs and translate insight into meaningful service improvements. This is a great opportunity if you're early in your user research career and want hands-on experience working to GDS standards within a well-supported delivery environment.My client are looking for candidates who can evidence applied UCD practice within digital service or product teams - specifically hands-on usability testing, close collaboration with designers, iteration on prototypes, and the use of recognised UCD tooling.They aren't looking for candidates skewed either towards research-only, academic research, or research support/operations, with limited visible evidence of end-to-end UCD delivery, design-adjacent working, or tool-based usability workflows.

What you'll be doingIn this role, you will:

• Plan and support user-centred research activities across the delivery lifecycle
• Conduct qualitative and quantitative research such as interviews, usability testing and surveys
• Work alongside designers and delivery teams to shape research goals and test hypotheses
• Synthesise research findings into clear, actionable insights
• Communicate research outputs confidently through show-and-tells, playback sessions and written reports
• Ensure research activities align with GDS principles, ethics and accessibility standards
• Collaborate openly in Agile ceremonies and day-to-day team working
• Build your research capability while learning from experienced practitioners around you

Skills and experience I'm looking for

To be a strong match, your CV must clearly demonstrate experience in the skills below. Applications that do not reference these skills may not be flagged as relevant, so please ensure they are clearly evidenced.

You will bring:

• A recent degree (BSc/MSc or equivalent) in a relevant subject such as psychology, HCI, design, social sciences, health sciences or similar
• Hands-on research experience
• Applied UCD practice within digital service or product teams - specifically hands-on usability testing, close collaboration with designers, iteration on prototypes, and the use of recognised UCD tooling.
• Not research-only or just academic research but strong experience of end-to-end UCD delivery
• Experience conducting or supporting user interviews, usability testing or surveys
• Strong written and verbal communication skills - you're comfortable presenting insights to different audiences
• A genuine interest in understanding user behaviours, needs and contexts
• Experience working collaboratively within Agile or user-centred teams
• A basic understanding of research ethics, informed consent and data protection
• An inclusive and accessible approach to user research

You'll also be proactive, curious, detail-oriented and comfortable engaging with participants, including in sensitive or complex contexts.Desirable (not essential)It's a bonus if you have exposure to:

• User research tools such as UserZoom, Optimal Workshop, Miro or Dovetail
• Usability testing methods, thematic analysis or affinity mapping
• Accessibility testing or remote research platforms
• Any experience within public-facing digital services or regulated environments

Why this role?

This is a fantastic opportunity if you want to build real-world user research experience, work on meaningful digital services, and develop your career within a supportive consultancy environment that values learning, collaboration and quality research practice.

Please ensure your CV clearly demonstrates your UCD, interview and delivery experience. Due to high application volumes, I may not be able to respond where this is not evident. xwzovoh

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