Are you passionate about delivering excellent customer service and building strong relationships? We are looking for a Customer Services Assistant to join our team in Birkhill, Lesmahagow.
About the Role
As part of our Customer Services Department, you’ll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You’ll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations.
This is a fast-paced role where you’ll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued.
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health & Safety and company procedures.
What We’re Looking For
Essential:
- Fluent in written and spoken English.
- Strong problem-solving skills and the confidence to make decisions.
- High level of integrity and reliability.
- Ability to work well under pressure.
- A strong team player with excellent communication skills.
Desired:
- Previous experience in a similar role.
- A broad understanding of the agricultural industry.
Why Join Us?
This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers.
Location: Birkhill, Lesmahagow
Reporting to: Group Customer Services Manager
Monday to Friday 8.00am to 5.00pm (40 hours per week)
…