Account Handler

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees spanning over 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

This role sits within our Howden Music Retail team, supporting clients across the music industry, including those involved in touring and live events.

You’ll play a key role in processing renewals, handling administrative tasks and supporting clients across a range of insurance products such as travel, liability, event cancellation and equipment/property cover.

This is a great opportunity to gain exposure to a specialist area of insurance, and you’ll also have the chance to attend events, giving you a real insight into the industry and clients you’ll be working with. The role is based in our Manchester office and requires attendance in the office 5 days per week.

What you'll do

• Supporting the team with processing renewals and day-to-day client administration
• Maintaining accurate records and updating systems, including Acturis and Howden’s internal platforms
• Working with colleagues to ensure client information is accurate and up to date
• Liaising with clients and responding to queries where appropriate
• Preparing and organising documentation to support the quoting and renewal process
• Supporting credit control and chasing outstanding information when needed
• Conducting basic due diligence checks in line with company processes
• Getting involved in wider team activities and supporting on projects where needed

Requirements:

• A positive attitude and willingness to learn - this is the most important thing
• Previous insurance or account handling experience is a bonus, but not essential
• Good communication skills and confidence speaking with others
• Someone who enjoys working as part of a team
• Strong attention to detail and good organisational skills
• Comfortable using systems (experience with Acturis is helpful but not required)
• GCSE Maths and English (or equivalent)

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.