Role: Dual Service Manager
Salary: £45k
Job Status: Full Time/ Permanent
Location: Kent
Vacancy Reference: VR/05434
Role Description:
We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent.
This is a hands-on leadership role responsible for managing onsite teams, maintaining high operational standards, and ensuring a safe, clean, and welcoming environment for customers, tenants, and colleagues.
The successful candidate will have strong people management experience within a retail, security, or facilities management environment and be confident managing performance, compliance, and day-to-day service delivery.
Key Responsibilities:
- Manage and lead onsite Cleaning and Security teams to ensure high service standards are consistently delivered
- Allocate duties and support onsite supervisors and colleagues to meet operational requirements and customer expectations
- Oversee payroll and rota management across both departments
- Conduct HR-related processes including investigations, probation reviews, appraisals, and wellbeing check-ins
- Ensure KPI targets are achieved and provide accurate reporting for customer and asset meetings
- Monitor cleaning standards through regular audits and inspections, implementing improvements where required
- Deliver inductions, toolbox talks, refresher training, and ongoing coaching to team members
- Maintain compliance across Health & Safety, COSHH, and company procedures
- Manage recruitment, absence reporting, and staffing levels to ensure contracted hours are fulfilled
- Maintain positive relationships with the Centre Management team, tenants, and wider stakeholders
- Manage budgets relating to equipment, stock control, and holiday planning
- Ensure all machinery and equipment are safe, compliant, and fit for use
- Promote a positive team culture focused on performance, professionalism, and customer service
- Ensure a safe environment is maintained for the public, tenants, and staff at all times
About You:
To be successful in this role, you will ideally have:
- Previous experience managing large Cleaning and/or Security teams
- A good understanding of the retail or shopping centre environment
- Strong leadership and communication skills with the ability to engage at all levels
- Experience working to budgets, deadlines, and KPI targets
- Good working knowledge of Health & Safety legislation
- IOSH Managing Safely qualification (preferred)
- Strong IT skills and confidence using reporting systems
- A collaborative and supportive management style
- SIA licence and CCTV licence (preferred)
- First Aid qualification (advantageous)
You will also be able to demonstrate excellent customer service skills, strong organisational ability, and a commitment to maintaining high operational standards across the site.
”, “datePosted”: “2026-05-10”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Bridge Recruitment”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__428835133__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=68” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Kent” } } }Role: Dual Service Manager
Salary: £45k
Job Status: Full Time/ Permanent
Location: Kent
Vacancy Reference: VR/05434
Role Description:
We are recruiting on behalf of our client for an experienced and proactive Dual Service Manager to oversee Cleaning and Security operations at a shopping centre in Kent.
This is a hands-on leadership role responsible for managing onsite teams, maintaining high operational standards, and ensuring a safe, clean, and welcoming environment for customers, tenants, and colleagues.
The successful candidate will have strong people management experience within a retail, security, or facilities management environment and be confident managing performance, compliance, and day-to-day service delivery.
Key Responsibilities:
- Manage and lead onsite Cleaning and Security teams to ensure high service standards are consistently delivered
- Allocate duties and support onsite supervisors and colleagues to meet operational requirements and customer expectations
- Oversee payroll and rota management across both departments
- Conduct HR-related processes including investigations, probation reviews, appraisals, and wellbeing check-ins
- Ensure KPI targets are achieved and provide accurate reporting for customer and asset meetings
- Monitor cleaning standards through regular audits and inspections, implementing improvements where required
- Deliver inductions, toolbox talks, refresher training, and ongoing coaching to team members
- Maintain compliance across Health & Safety, COSHH, and company procedures
- Manage recruitment, absence reporting, and staffing levels to ensure contracted hours are fulfilled
- Maintain positive relationships with the Centre Management team, tenants, and wider stakeholders
- Manage budgets relating to equipment, stock control, and holiday planning
- Ensure all machinery and equipment are safe, compliant, and fit for use
- Promote a positive team culture focused on performance, professionalism, and customer service
- Ensure a safe environment is maintained for the public, tenants, and staff at all times
About You:
To be successful in this role, you will ideally have:
- Previous experience managing large Cleaning and/or Security teams
- A good understanding of the retail or shopping centre environment
- Strong leadership and communication skills with the ability to engage at all levels
- Experience working to budgets, deadlines, and KPI targets
- Good working knowledge of Health & Safety legislation
- IOSH Managing Safely qualification (preferred)
- Strong IT skills and confidence using reporting systems
- A collaborative and supportive management style
- SIA licence and CCTV licence (preferred)
- First Aid qualification (advantageous)
You will also be able to demonstrate excellent customer service skills, strong organisational ability, and a commitment to maintaining high operational standards across the site.
…