Automower Technician

Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.

We are looking to expand our team and are are looking for a Automower Technician (or Trainee) to join the existing team at our Esher branch, based in Surrey.

Role Purpose:

Reporting to the Service Manager, you will be responsible for assisting with the installation of Automowers, along with the servicing, fault diagnosis and repair of robotic lawnmowers (Automowers) and associated equipment. You will be required to have good computer skills due to the new technologies incorporated in these products along with general mechanical skills. This role is designed for someone looking to develop a long-term technical career.

Key Responsibilities:

• Assist with the installation of Automowers, boundary wires and guide wires at customer sites
• Learn to commission machines, including software setup and testing
• Ensure installations meet manufacturer and company standards
• Carry out routine servicing and seasonal maintenance under supervision
• Assist with diagnosing faults including electrical, mechanical and software-related issues
• Replace parts and complete repairs accurately and efficiently
• Provide a professional and friendly service to customers on-site
• Explain basic operation and maintenance of Automowers to customers
• Support aftersales queries and minor troubleshooting
• Maintain a clean, organised and safe workshop environment
• Accurately complete job cards, service reports and warranty documentation
• Follow health & safety guidelines at all times
• Mix of workshop-based and on-site work
• Outdoor work in varying weather conditions
• Attend internal and manufacturer-led training courses
• Develop technical knowledge of Automower products and accessories

Skills & Attributes:

Essential

• Interest in machinery, electronics or engineering
• Willingness to learn and develop technical skills
• Good problem-solving ability
• Strong attention to detail
• Polite, professional manner with customers
• Full UK driving licence

Desirable

• Previous experience in groundcare, machinery, electrics or mechanical repair
• Basic IT or software familiarity

Additional Information

Start Date: Immediate but subject to successful candidates notice period

Location: Esher, Surrey, KT10 9AD

Hours: 40 hours per week – 8am to 5pm Monday to Friday (1 hour unpaid lunch). Additional hours as required which may include weekends as per rota especially during peak periods.

Salary: £Competitive, depending upon experience

Contract: Permanent, Full time, Hourly Paid

Benefits:32 days annual leave including bank holidays, workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.