Dalkia have an opportunity for an Electrician to join their team supporting the facilities maintenance for our client’s sites in Hove and London.
Main Purpose of Job
The post will be predominantly based at Hove but will be expected to travel into London Dalkia sites including EDF and Mitsui.
The Technician will act as a key focal point for technical interactions for Hove and to be involved in both tactical planning and day-to-day operational delivery of the contracted services. To proactively lead the technical contract requirements such as the delivery of PPM’s, compliance and Reactive works & reach the standard of LVAP for the site and other EDF sites in the South East.
The success of this role is underpinned by delivering first class customer service and technical expertise to site-based employees, visitors and the wider FM delivery team.
To successfully operate all areas of the contracted technical services within your designated demise.
To actively support the FM relationships with users and visitors to the portfolio. Enacting and responding to emergency protocols were necessary.
To actively support and adopt best practice across all operations within the contract.
To ensure a focussed approach to all governance-based requirements with a sense of true ownership and determination. Demonstrable results-focussed approach will be a necessity.
Main Responsibilities
- Adhere to all aspects of Health & Safety on site in accordance with legislation and Dalkia/Customer policies, while ensuring team works to Values at all times.
- Ensure first class service is delivered to any person who works in or visits the buildings; understand and pro-actively improve the contractual KPIs & SLA’s
- Propose ideas for technical compliance and excellent service delivery. Lead on compliance, PPM & reactive work
- Be flexible to support shortages in labour materials and plant and plan/schedule to avoid issues arising. Always think ahead with a strategic mind-set.
- Be part of the call out rota for the South East
- Invest time with work stream leaders encouraging open communication through the contribution of ideas and views
- Promote teamwork and networking between all work streams through the Dalkia values
- Proactively support on management of contractors and in-house teams
- Investigating availability and suitability of options for alternative service delivery options
- Supporting sub-contracted work ensuring value for money, compliance and H&S are always adhered to.
- Being flexible to ensure utilisation team resources for day-to-day service delivery
- Ensuring that agreed work by yourself or contractors has been completed satisfactorily and following up on any deficiencies, ensure we are delivering to the required standards SFG-20 and or manufacturers recommendations
- Ensuring all customers, staff and contractors meet Health & Safety rules for the site
- Ensure that all administrative duties are being upheld to support the function by using the contract support provision
- Attend regular customer and in-house meetings
- Support operations, ensuring we deliver outstanding results
- Act as subject matter expert for allocated buildings, managing escalations and customers, suppliers and colleagues to ensure a seamless service delivery
- Employ effective communication and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views.
- Identify, own and resolve local customer service issues, driving service improvements and exercising good judgement.
- Be available for agreed overtime to undertake PPM and reactive works across region.
Person Specification
Essential Requirements
- Able to take part in on-call rota
- Willing to undergo relevant vetting requirements
- Strong electrical skills and fault finding knowledge
- Knowledge of other systems such as water and air conditioning advantageous
- Experience within the technical FM sector in a similar role, supporting delivery, team player, individual and client relationships leading by example at all times.
- Able to communicate at all levels.
- Demonstrable experience of delivering governance and compliance functions
- Core H&S certification and experience and lead from the front with H&S being at the forefront of every task
- The ability to multitask and prioritise your workload
- Confident decision making
- Teamwork skills and the ability to lead and motivate others
- Good IT/tablet skills
- A practical, flexible and innovative approach to work and travel
- Operational, tactical and strategic planning skills
Key Accountabilities
People First
- Demonstrate safe practices of working and challenge any unsafe behaviors
- Deliver Safety Performance of work activities under their control, and take appropriate and timely action to control risks, escalate issues as required and promote positive Safety Behaviors to all Stakeholders
- Demonstrate Health & Safety behaviors to continually develop our Safety Culture, ensuring all our employees and those we serve go home safe every day.
Trusted Partners
- Make recommendations on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc.
- Instill a culture of Continuous improvement within the in-house team to ensure the effectiveness and efficiency of Service Delivery
- Effectively support building Compliance activities for the building responsible for, ensuring inspections and remedial activity takes place in line with company policies and standards
- Communicate effectively with stakeholders to build and foster trust
- Deliver a right first-time service in line with contractual requirements
Better Together
- Be flexible to allow us to meet the changing needs of the client
- Work closely with our Toyota clients and build relationships based on trust
Taking Responsibility
- Maintain a consistently high standard no matter how big or small the task
- Provide a high level customer service and deal with complaints and enquiries in a considerate manner
- Development of a performance focused culture that emphasises collaboration, accountability and compliance obligations
- Acting in a way that is aligned to the values of Dalkia with personal integrity and is commercially solution focused
Qualifications
- Electrical Installations Level 3 (Essential)
- 18th Edition (Essential)
- LV AP (Essential)
- Test and Inspection ideal (Desirable)
- PASMA (Desirable)
- IPAF (Desirable)
- Good understanding of mechanical plant
- FM Electrical / Building Service technical background
- Proficient use of IT software (Word / Excel etc)
- Ability to effectively work under pressure
- Ability to diagnose faults and recommend appropriate solutions
- Ability to communicate at all levels both verbally and in writing
- Ability to operate in a very customer focused environment
- Proven track record in working with CAFM systems
- Electrical – repair of power and lighting, minor installation works
Benefits
- Salary: Up to £48,639
- 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
- Company vehicle / Car allowance
- Life Assurance
- Pension scheme
- Private medical insurance (after 1 year service)
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Company sick pay
- Access to wellbeing programmes
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
- Full induction and training
- Smartphone and Tablet / laptop (where applicable for role)
- Uniform and PPE (where applicable for role)
- Access to our extensive career portal with career planner tool and online learning
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.