In Brief
Teladoc Health is the global leader in virtual care, offering comprehensive solutions across primary care, mental health, expert medical services, connected devices, and licensed platform services.
We are currently recruiting for an Account Director to manage key UK clients, reporting directly to the European Client Director. The role is accountable for the success of strategic client relationships, with a clear focus on long‑term retention and growth.
Contract type: Permanent
Salary: Competitive salary + performance related bonus
Hours of work: full-time,Monday to Friday
Place of work: remote, with occasional travel to Brighton as required.
About the Role
This position goes beyond day‑to‑day account management. The Account Director acts as a trusted advisor and commercial partner to clients, while internally championing client priorities across the organisation. Working closely with UK‑based clinical, marketing, operations, service and product teams, the role supports the delivery of innovative, clinically integrated healthcare solutions.
The Account Director is responsible for developing and executing robust account plans that drive revenue, delivery excellence and customer engagement, aligned to both Teladoc Health’s strategic objectives and those of our partners.
For a wider context, the company serves the world’s leading insurers, employers, and health systems, helping millions of people globally address their healthcare needs with confidence. We have operated for over 20 years and currently support customers in 175 countries worldwide.
Essential Duties and Responsibilities
Strategic Growth
- Achieve established revenue objectives, including organic growth and cross‑sell targets.
- Define and execute a multi‑year growth roadmap aligned with Teladoc Health’s capabilities and innovation strategy.
- Lead cross‑functional go‑to‑market planning for new products.
- Collaborate on pricing and value‑proposition strategies that resonate with the client.
Client Retention and Expansion
- Build and sustain strong client relationships to support retention, expansion, and long‑term partnership growth.
- Be accountable for the day‑to‑day management and delivery of client requirements.
- Proactively understand client priorities and evolving needs through regular engagement and market awareness.
- Monitor account performance against agreed objectives, SLAs, and commercial targets.
- Lead regular strategic review meetings, presenting insights on outcomes, performance, risks, and future opportunities.
- Maintain accurate forecasting, pipeline visibility, and account documentation.
- Take a consultative, solution‑oriented approach, positioning Teladoc Health as a trusted innovation and thought partner.
- Engage regularly with clients through operational contacts, executive‑level meetings, workshops, and working sessions.
- Own the customer success and experience strategy, ensuring measurable outcomes that support renewal and upsell opportunities.
- Evaluate, strengthen, and expand strategic relationships within the client organisation.
- Perform other relevant duties as required.
Personal Attributes
- A collaborative team player who is self‑motivated and comfortable seeking support when needed.
- Commercially minded and outcome‑focused.
- Credible, calm, and confident when engaging senior stakeholders.
- A collaborative leader who brings teams together.
- Proactive, organised, and comfortable working in ambiguity.
- High standards for client experience and delivery quality.
Qualifications and Experience
- Experience in private healthcare or other regulated industries such as insurance or wider financial services.
- Proven track record of relationship‑led growth and business development with strategic clients or partners.
- Experience in a senior account management or Account Director role managing complex accounts.
- Strong commercial acumen, including retention, renewal, and account expansion.
- Proven stakeholder management capabilities
- Excellent communication skills with the ability to translate complex concepts into clear, value‑based discussions.
- Strong executive‑level communication and presentation skills.
- Experience coordinating cross‑functional teams to deliver client outcomes.
Why join Teladoc Health UK?
- Be part of a Great Place to Work Certified organisation, committed to inclusivity and wellbeing.
- We are Disability Confident Committed, as well as Brighton and Hove Living Wage Employer.
- Enjoy flexible hybrid/remote working within a supportive team environment.
- Access comprehensive benefits, including private medical insurance, pension contributions, extended parental leave, and an employee assistance programme.
- Engage in meaningful work, delivering impactful healthcare solutions to clients globally.
- Join a growing, innovative organisation at the forefront of virtual healthcare.
Our Employee Benefits include
- Private medical insurance after probation
- Pension fully funded by Teladoc Health at 8% of qualifying earnings
- Life Assurance protection with add-on virtual GP consultations
- Employee Assistance Programme (mental health, financial, and legal advice)
- 25 days’ annual leave plus public holidays (pro rata if part-time or fixed-term)
- Additional leave for parental, carer’s, compassionate, dependant, menopause and fertility support
- One week of study leave per year (pro rata)
- Extended sick pay
- Access to training and development opportunities
- Cycle to Work scheme
- Electric vehicle salary sacrifice scheme
- Employee referral programme
- Company laptop and equipment
- Free flu vaccinations
- One paid volunteering day per year
- Company events
- Any other benefits offered by Teladoc Health UK from time to time
About Teladoc Health
Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.
Our Commitment to Equality and Diversity
Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.