Retail Account Manager - Home Fragrance

Role: Permanent and on-site

Hours: Full time, 8.30am – 5pm.

We are looking for someone with demonstrated Key Account Management experience working on own label / bespoke product with Key, Volume or FMCG retailers. Creating market leading products and providing exceptional service is so key for this business, so you will be highly commercial and a natural relationship builder at all levels.

This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.

Key responsibilities include:

·      Responsibility for managing key and strategic accounts, building strong, positive working relationships

·      Getting to know your accounts in depth in order to fully understand their market and business needs

·      Attending meetings with key retailers, representing the brand and ensuring expectations are not only met but exceeded

·      Ensuring any specific labelling / packaging requirements are communicated in a timely manner to the wider business to aid swift and accurately delivery

• Working closely with the Buying team, Design, NPD Manager, Logistics, QC, Warehousing and Finance teams to ensure orders are delivered accurately and swiftly to customer

·      Ensuring all required testing, quality check and certifications are obtained

·      Critical path management to ensure key dates are met for your accounts

·      Managing and mentoring the Sales Support Team, including onboarding, training, workload management and development

·      Potential for domestic and international travel

Skills & experience required:

• Strong experience in a similar Account Management position working with leading UK volume retailers is essential

·      A background working with FMCGs and experience in a working directly with buyers on private label product ranges preferred

·      Experience working with consumer products

·      An excellent communicator with strong written and verbal English, and a natural ability to form good working relationships at all levels of seniority, both with internal teams and external partners

·      Highly commercial, with the ability to manage complex accounts with high volumes and SKU counts

·      A customer-centric approach and desire to provide outstanding customer experience is a must

·      Strong understanding of forecasting and report analysis, with fantastic attention to detail

• Strong MS Excel skills

·      Proactive & driven, wanting to take ownership and drive projects forward