Children Complaints Team Leader

We are looking for candidates that have experience of The Children Act 1989 to carry out the following duties:

To be responsible to the Head of Complaints, IG and Business Support and the leadership development, and management of complaints, members’ enquiries, freedom of information requests, individual rights requests, and enquires from statutory agencies to the Directorate. Ensuring that appropriate resources are deployed to ensure the efficient and effective delivery of the portfolio of responsibilities of the team. Lead on the promotion of a culture of best practice and learning for complaints, information governance, ensuring compliance with legislative and regulatory requirements as they relate to the portfolio for the Directorate. Developing and implementing policy, systems, processes, performance criteria, standards, governance frameworks and procedures relating to the portfolio. Evaluate and interpret complex national policy and legislation relevant to the portfolio ensuring these are put this into operational practice and be the directorate expert on such matters. Provide strategic oversight and management of the portfolio that increases the organisation effectiveness across the Directorate. To manage complex and contentious investigations applying innovative solutions that protect the Council’s reputation and contributes to the corporate values. Developing positive relationships that enable collaborative working with leaders across the Council and external partners to ensure there are effective mechanisms in place to contribute to continuous quality improvement in service delivery.

For more information, please contact Simone at Social Care Locums.