Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.
The Role
We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.
Key responsibilities include:
- Leading and managing the Operations team, assessing workloads and allocating accounts
- Managing and developing the team through weekly catch-ups and tailored development plans
- Managing the full operational process, responding to follow-up queries and customer needs
- Maintaining strong working relationships with warehouse partners and improving fulfilment processes
- Updating warehouse teams on B2B requirements such as kitting and reworks
- Overseeing order fulfilment, export documentation, and compliance paperwork
- Acting as the point of escalation for urgent issues and key projects
- Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
- Supporting credit control with account reconciliation
- Working with the Ecommerce team to resolve stock/order issues and reduce web errors
- Creating reports to monitor open orders and support wider business decisions
- Providing weekly updates on operational performance and ongoing projects
- Supporting Sales teams across various territories and planning seasonal product launches
- Driving the S&OP process through post-activity evaluations
How You’ll Dazzle Us
- You’ve got proven experience managing operational teams within a fast-moving business
- You’re a strong communicator who builds trusted relationships across departments
- You thrive under pressure, love improving processes, and have a sharp eye for detail
- You’re confident using ERP systems (such as SAP or Business Central)
- You take ownership and have a proactive, solution-focused mindset
- You’re comfortable reporting to senior leadership and contributing to business-wide strategy
- Your time management and organisational skills are second to none
- You’ve got experience working across B2B, wholesale and ecommerce functions