As a Store Manager, you’ll take full responsibility for leading a high-performing store that delivers an unbeatable coffee experience for every customer. You’ll drive performance, develop your team, and ensure the highest standards across all areas of the business. This role is ideal for an experienced leader ready to take ownership of a store and make a real impact.
Key Responsibilities
Store Leadership
- Take full accountability for overall store performance, including financial and operational targets
- Lead, inspire, and motivate your team to deliver exceptional service and results
- Create a strong team culture that reflects Costa values and behaviours
- Communicate business updates, priorities, and expectations clearly to the team
Team Development
- Recruit, train, coach, and develop Baristas and Barista Maestros
- Conduct regular 1:1s, performance reviews, and development plans
- Build a talent pipeline and support succession planning within the store
- Foster a positive, inclusive, and high-energy working environment
Operational Excellence
- Ensure Costa brand standards, policies, and procedures are consistently delivered
- Oversee implementation of marketing activity, promotions, and new initiatives
- Drive efficiency and maintain high standards of cleanliness and organisation
Health, Safety & Compliance
- Take full responsibility for maintaining a safe and compliant store environment
- Ensure all audits, checks, and legal requirements are met
- Promote a culture of safety and wellbeing for both customers and the team
Stock, Ordering & Cash Control
- Manage stock levels, ordering, and deliveries to ensure availability and minimise waste
- Oversee all cash handling and security procedures
- Control costs and protect profitability through effective resource management
Customer Experience
- Lead by example to deliver outstanding customer service
- Handle customer feedback and complaints professionally, ensuring positive outcomes
- Build strong relationships with customers and the local community
Store Performance & Continuous Improvement
- Analyse store performance data and implement actions to drive sales and profitabilityConduct regular business reviews and contribute to regional performance discussions
- Continuously seek opportunities to improve standards, processes, and results
About You
You’re a confident and driven leader with a passion for developing people and delivering results. You thrive in a fast-paced environment, take ownership of your store, and lead from the front. With strong commercial awareness and excellent people skills, you create a motivated team that consistently delivers high standards and great customer experiences.
Essential Skills & Experience
- Experience in a management role within retail, hospitality, or a similar environment
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Commercial awareness and ability to drive performance
Desirable
- Experience managing full store P&L performance
- Previous experience in a coffee or food-led environment
- Track record of developing high-performing teams
- Ability to support multi-site or regional initiatives
Benefits
- 4 free cinema tickets per week (for you, friends & family)
- Food & Beverage Discounts
- Free parking
- Employee Assistance Programme - free and confidential support for health, wellbeing, finances & more
- 5.6 weeks holiday (inclusive of bank holidays)
- Pension scheme
- Access to staff competitions and incentives
If you’re ready to take full ownership of a store, lead a passionate team, and drive outstanding results, we’d love to hear from you. Start your journey as a Costa Store Manager and help create amazing coffee experiences every day.
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