Director of Operations

Director of Operations

Location: Bridgend

Salary: £93,567 per annum

Closing Date: Tuesday 12th May 2026

Interview Date: Thursday 28th May 2026

At the organisation, they build high-quality, sustainable homes and communities across South Wales.

They believe a home is more than just a structure - it is a reliable base for growth, connection, and possibility. Just as foundations support everything above them, they provide the stability that allows people and communities to thrive.

Purpose

The Director of Operations is a pivotal role, reporting to the Executive Team, and is responsible for the strategic leadership and operational oversight of all operational services across the organisation.

The focus is on delivering high-quality, efficient, and customer-focused services that drive performance against corporate objectives.

The Director of Operations occupies a critical, strategic, and highly outward-facing leadership position within the Group.

This role is instrumental in actualising the Group's ambitious development agenda, which is centred on the delivery of up to 300 new, high-quality homes annually.

Beyond housing delivery, the Director is also the driving force behind major, complex regeneration programmes.

These programmes are designed to be transformative, turning existing estates and town centres into thriving, sustainable, and truly vibrant communities that enhance the quality of life for all residents.

As a pivotal member of the organisation, the Director of Operations reports directly to the Managing Director of Development & Regeneration, holding ultimate responsibility for both the strategic direction and the detailed operational oversight of all service delivery functions across the organisation.

The core mandate of this leadership role is to ensure the delivery of high-quality, highly efficient, and deeply customer-focused services.

This operational excellence is paramount, directly driving and measuring the organisation's performance against its key corporate objectives and ensuring the Group achieves its mission.

Person Specification

Qualifications

• Educated to degree level or equivalent (Essential)
• Professional qualification e.g. CIOB, RICS, MAPM (Desirable)

Knowledge

• Proven track record as an Operations Director / Delivery Director / Development Director in the housing, property, or construction sectors;
• Extensive knowledge of contractor-side operations and effective contract management (JCT/NEC);
• Skilled in stakeholder and partner engagement, with experience of managing complex multi-party projects;

Skills

• Results-driven, with a relentless focus on operational excellence and customer satisfaction;
• Strong leadership presence, able to inspire and empower teams;
• Collaborative and outward-facing, able to build strong relationships across the sector;
• Commercially aware, with the ability to balance financial outcomes and customer value;
• Resilient, adaptable, and solutions-focused;
• A role model for the Group’s values, culture, and behaviours

Experience

• Excellent leadership experience, with a proven ability to build and inspire high-performing teams.
• Significant experience of working in a housing related environment (desirable);
• Extensive experience in delivering:
  • Build-for-sale housing – with strong understanding of customer care, aftersales, and defects resolution.
  • Regeneration projects – estate renewal, town-centre, and community transformation.
  • Complex mixed-use/mixed-tenure schemes – coordinating across residential, commercial, and community uses.
  • Strong operational background in programme and project management, including design, procurement, and construction oversight.
  • Proven senior leadership experience in housing development, regeneration, or property;
  • Track record of securing and delivering land-led, mixed-tenure housing schemes;
  • Demonstrated success in building strategic partnerships and positioning an organisation as a partner of choice;
  • Skilled in preparing and presenting Board-level papers to support effective decision-making

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