Job Summary
We are seeking an experienced leader to be a Manager of Change Management, reporting to the Group Head of Change Management within Global Service & Reliability. The role involves partnering with Group Technology and Group Product to protect our customer experience through safe change delivery.
Hybrid Working
Hybrid working approach with 2 days a week onsite at Livingston or Leeds or London (Osterley office).
What you'll do
- Support Technology & Product teams and external suppliers to implement highly reliable platform services, providing adequate environments and pipelines for change delivery.
- Drive improvement of Change Management across all operational teams, managing all change with a world‑class process for safe delivery, clear communications, and collaboration across technical, business and supplier teams.
- Ensure effective communication and visibility for Sky’s Leadership, enabling understanding of impact and status of change‑related risk.
- Contribute to the development of a centre of expertise for Sky change and continuous improvement, leading these capabilities and mindsets across the organisation.
- Define vision, priorities and requirements for service reliability and process improvements around change delivery.
- Deliver continuous learning and improvement, mitigating future change and release risks to our services.
What you'll bring
- Proven people leadership experience, setting operational vision, defining objectives, motivating high‑performing teams and fostering collaboration across the Sky Group, including leading virtual teams in a multi‑country environment.
- Experience delivering service excellence while managing competing priorities, addressing immediate risks and handling multiple complex situations in a Service Reliability or Service Operations environment.
- Strong technical capability with comfort across a wide range of technologies and a deep understanding of large‑scale service architectures including DevOps, Agile and SRE practices.
- Deep understanding of Service Management methodologies, including Change, Incident and Problem Management, Service Introduction and Assurance; ITIL Foundation certification is considered mandatory.
- Significant stakeholder management and communication experience, building trust and effective relationships at all levels, influencing diverse groups and providing stakeholders with the right information at the right time in a proactive, forward‑thinking manner.
- Customer and service focus, combined with reporting and innovation capability, extracting and manipulating data to identify trends and improvement opportunities, presenting insights to stakeholders and driving innovations that materially improve the efficiency and effectiveness of an ITIL function.
Benefits
- Sky Q subscription
- Discounted Sky Glass subscription
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer and welcome and encourage applications from all candidates. We will ensure a fair and consistent experience for all and make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter early.
We embrace hybrid working and split our time between office spaces and remote work. Details on hybrid working will be provided later in the recruitment process.
Criminal Record Check
If your application is successful, we will ask you to complete a criminal record check. Depending on the role and the nature of any convictions, we may need to withdraw the offer.
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