The Shop Manager will be responsible for all of the daily aspects of managing the shop, including:
- Maximising weekly income (sales, Gift Aid income and cash donations) and managing controllable expenditure.
- Achieving weekly income targets.
- Recruiting, training, managing and developing the Didcot volunteer team.
- Managing, training and developing the Assistant Shop Manager (part time).
- Encouraging, receiving and sorting donations of stock.
- Managing all relevant paperwork and regular banking.
General duties
- Promote a positive image of RSPCA Oxfordshire & Reading Branch by maintaining a high level of customer and donor engagement at all times.
- Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role.
- Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers).
- Contribute to the development of retail ideas, innovations and practice.
- Promote fundraising opportunities within the shop.
- Promote animal welfare opportunities within the shop.
- Carry out any other duties, as required, commensurate with the Shop Manager role.
Retail duties
- To achieve agreed budgeted income and shop net profit targets.
- To ensure Gift Aid is being promoted to all donors and customers.
- To ensure that a high level of customer engagement is delivered.
- To ensure all available selling/product space is used effectively in order to maximise sales.
- To maintain high presentation standards (windows and shop interior).
- To maintain high levels of shop housekeeping and cleanliness.
- To actively encourage the public to donate good quality stock/donations.
- To ensure there is a constant daily flow of stock onto the shop floor.
- To comply with GDPR by keeping customers' personal details locked away and destroyed as necessary.
- To ensure that shop floor stock density is maximised at all times.
- To price stock in accordance with local market forces whilst maximising higher value stock donations.
- To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health & Safety in the shop.
- To actively recruit, train and develop volunteers.
- To provide training and support for the Assistant Manager (part-time).
- To organise the weekly staff/volunteer rota to ensure that the shop runs effectively.
- To ensure that all administration is completed correctly and promptly.
- To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies.
- To hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
- To ensure that opening / trading hours are strictly adhered to.
- To ensure that Branch HR Policy and Procedures are adhered to at all times.
- To build positive internal and external relationships in order to maximise income for the charity.
- To ensure compliance with the Branch Health & Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation.
Donations/Stock
- Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and stock sorters.
- Organise successful methods of attracting good quality stock, including advertising on social media.
- Encourage and manage the daily rotation of stock in order to maximise customer interest.
- Organise and promote seasonal stock donation campaigns at key times of the year.
Volunteer Recruitment and Development
- Identify volunteering opportunities and recruit new retail volunteers, as required.
- Support and motivate existing volunteers, providing any necessary training and development.
- Ensure that regular and effective communication takes place with all volunteers.
- Keep clear records of volunteers personal information and any training that they have undertaken.
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