Spread Products - Applications Support Senior Analyst - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Join a team where your work helps influence economies, your ideas can drive innovation, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities.

Role Overview

The Spread Products (SP) production management group provides direct support to a diverse set of trading desks under the “SP” banner, focusing on ITIL support procedures and protocols. As a first line of technical defence, we work closely with our partners in Sales, Trading, Operations, and Risk & Controls to ensure stable platforms that enable us to be the best for our clients.

Responsibilities and Tasks

• Support Spread Products risk calculation and feed generation applications.
• Work as part of a global follow-the-sun team ensuring overnight risk batches complete successfully within SLAs.
• Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring and alerting.
• Collaborate with in‑house development teams, escalating issues where needed.
• Track incidents in Service Now, own the stability book of work in Jira.
• Improve monitoring, observability and controls for our stack.
• Enhance resiliency and recoverability for our stack, holding our dev team accountable.

Key Skills and Experience Required

• Strong problem‑solving and analytical skills.
• Multi‑tasking and prioritisation of issues based on impact.
• Ability to work under pressure, reacting quickly to issues and outages.
• Mindset of constant improvement and anticipating issues.
• Good all‑round technical skills: log analysis, scripting, Unix, SQL.
• Good communication skills, able to interact with technical and business stakeholders.

Beneficial / Nice to Have Skills and Experience

• Experience in an L2 application support role.
• Experience within Banking / Markets Technology.

Benefits

• 27 days annual leave (plus bank holidays)
• Discretionary annual performance‑related bonus
• Private medical care & life insurance
• Employee Assistance Program
• Pension plan
• Paid parental leave
• Special discounts for employees, family and friends
• Access to an array of learning and development resources

Employment Type

Full time

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr