European Technical Services Manager

Lead expert teams. Improve customer experience. Shape technical service across Europe.

We have an exciting opportunity for a European Technical Services Manager to lead Altro’s Technical Services function across the UK and Europe.

This is a senior leadership role for someone who knows how to get the best out of people, build strong teams, improve ways of working, and create a brilliant customer experience. You do not need to come from the flooring or walling sector to succeed in this role. What matters most is your ability to lead a technical, operational, field-based, service, engineering, construction, manufacturing or customer–support function where quality, safety, problem solving and customer confidence really matter.

You will be joining a highly experienced Technical Services team of around 16 specialists across the UK and Europe. The team already has deep product and installation expertise. Your role is to provide direction, structure, coaching and leadership - helping the team work effectively, develop their capability, support customers brilliantly, and influence how Altro’s products perform in the real world.

This permanent, full‐time, hybrid role can be based from either our Letchworth Garden City head office in Hertfordshire or our Altro offices in Dessau, Germany. Regular travel between the UK and Germany will be required, along with customer and site visits across Europe.

As European Technical Services Manager, you will provide strategic and operational leadership for Altro’s Technical Services function across the UK and Europe.

You will translate our technical strategy into a clear roadmap for the function, covering team capability, structure, processes, tools, training and service delivery. You will lead teams in the UK and Dessau, creating a collaborative, high‐performing and customer‐focused culture.

A key part of the role is making sure our customers, installers, contractors, distributors and internal teams receive excellent technical support throughout the product lifecycle. This includes ensuring we have strong processes for technical advice, field support, training, documentation, complex issue resolution and feedback into the wider business.

You will work closely with Product Management, R&D, Operations, Regulatory Affairs, Sustainability and Sales to make sure Technical Services is fully connected into product launches, customer needs, product improvements and market feedback.

You will also lead the strategic direction of Altro’s Training Centres, ensuring our training programmes, facilities and materials continue to reflect modern installation methods, industry expectations and customer needs.

We are looking for a strong leader first and foremost.

You may come from flooring, walling or building products - but you may also come from a broader background such as manufacturing, construction, engineering services, field service, technical support, installation, facilities, infrastructure, automotive, industrial products, customer operations, or another technical service environment.

You will bring:

• Proven experience leading technical, operational, field-based or customer–facing teams
• Strong people management skills, with the ability to coach, develop and motivate others
• The ability to create clarity, structure and direction across multi‐site teams
• A strong customer mindset, with confidence working with commercial teams and external customers
• Good judgement when balancing technical, customer and business needs
• Experience improving processes, service delivery, capability or ways of working
• Confidence handling complex problems and supporting teams through root‐cause analysis and continuous improvement
• Strong communication and influencing skills across different functions and levels of seniority
• A collaborative, inclusive and safety‐focused leadership style

Knowledge of flooring, walling, construction products or installation environments would be useful, but it is not essential. We are much more interested in your leadership capability, customer focus and ability to lead an expert team.

German language skills and experience working across European or multi‐site teams would also be advantageous, but again, they are not essential.

As well as an exciting opportunity and a competitive salary, we offer:

• Hybrid working, with a minimum of 3 days per week on site
• Car allowance
• Private medical cover via BUPA
• Starting holiday entitlement of 25 days, with the option to buy more
• Defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and onsite Occupational Health Service
• Confidential 24‐hour life management and personal support service for you and your family
• Enhanced family‐friendly benefits, including Maternity, Paternity and Shared Parental Leave
• Free eye tests for all employees
• A paid day off each year for volunteering
• Free car parking at all our sites
• Long service awards
• Learning and Development support, whatever your career stage
• Various social events, including the company Christmas party
• Retirement advice and support

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different, and with that diverse uniqueness we can all thrive.

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