Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS
Build resilience. Shape readiness. Protect a global business.
We’re seeking an Enterprise Resilience Manager to play a pivotal role in strengthening our organisation’s ability to anticipate, withstand, and recover from disruptions in an increasingly complex world. Reporting into our Enterprise Resilience Director and based in our global HQ in Windsor, UK.
This role forms an integral part of our broader risk management and control framework – focused on strengthening at a strategic level our overall preparedness, resilience and positioning IHG for success.
What you’ll do
- Serve as a resilience partner and subject matter expert for IHG’s global crisis network and critical business areas.
- Lead and evolve key components of our Enterprise Resilience and Crisis Management programmes, including methodologies, operating models, and toolkits.
- Oversee and validate resilience health checks, including BIAs, risk assessments, and recovery readiness across processes, partners, technology, and data.
- Develop and maintain business continuity and crisis response plans.
- Design and lead training, exercises, and simulations to build organisational preparedness.
- Support compliance by leading regulatory engagement related to resilience.
- Manage our resilience software, ensuring smooth operation and end-user adoption.
- Provide actionable data insights to support risk-based decision making.
- Drive continuous improvement, aligning our programmes with industry best practice and emerging opportunities, including those enabled by AI.
- Work as part of the Risk & Assurance Team within Business Reputation & Responsibility (BRR).
What you’ll bring
- Extensive experience in risk, resilience, business continuity, crisis management, and operational resilience, ideally in a global environment.
- Solid understanding of resilience frameworks, BIAs, risk assessments, and exercise design.
- Experience with resilience software and project management tools.
- Hospitality experience is a bonus but not essential.
- Relevant degree or industry certifications (e.g., CBCP) or relevant work experience.
Closing date for Applications: Friday 15th May 2026
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance.
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