1-2 days per month on site (Portsmouth), flexible on other sites.
The role holder
- Will be responsible for working with the Squad Leads, Business Engagement Leads and Stakeholders to translate demands / requirements into work packages that can then be delivered within agreed time and cost whilst maintaining agile principles.
- Will have the ability to adapt these plans in line with prioritisation of demand.
- Works on a broad range of complex activities, in a variety of contexts. Can investigate, define and resolve complex issues. Assists in other areas of IT process, service and project.
- Communicates and can present information to both technical and non-technical audiences.
- Ability to Influences customers, whilst participating in activities relating to own area of expertise.
- Makes decisions which influence the success of projects and team objectives.
- Collaborates regularly with team members, users and customers. Engages to ensure that user needs are being met throughout
- Plans, schedules and monitors work to meet time and quality targets
Knowledge
- Best practice application management in line with ITIL Processes
- Experience of working with the multiple versions of SharePoint
- An experienced individual that has worked in a similar role or environment for at least three years
- An understanding of application development and promotion into multiple environments
- Awareness of business unit policies and procedures
- Experience managing Stakeholders
- Experience of using 3rd party tools such as but not limited to Nintex, K2, Sharegate, Linkfixer
Skills
- A good level of experience in supporting the delivery of projects and large change requests
- Ability to frequently manage changing priorities and multiple stakeholders, but to keep end-objectives in sight
- Ability to build strong relationships with internal and external partners and working within cross functional and remote teams
- Highly organised, motivated and detail conscious
- Can do attitude, with impact and influencing style
- Committed to learning and continuous improvement
- The natural ability to work in a collaborative, team focussed environment
- Good communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences
Qualifications
- Be trained at least to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training (desirable)
- Microsoft MS900 (Mandatory), AZ900 (Desirable)
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