Customer Care Coordinator
Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service and expertise has made us a trusted partner for property professionals and landlords.
Are you passionate about delivering outstanding customer service and keeping things running smoothly behind the scenes? We’re looking for a proactive and detail-driven Customer Care Coordinator to join our team and play a key role in ensuring a seamless customer experience.
In this role, you’ll be at the heart of our customer care operations - handling enquiries, resolving issues, and supporting both customers and internal teams with efficiency and professionalism.
What you’ll be doing
- Handling customer enquiries and complaints in a professional, timely manner
- Providing administrative support to the Customer Care Team
- Accurately logging customer care data within required timeframes
- Coordinating with internal departments to resolve issues quickly and effectively
- Proactively chasing outstanding issues to ensure client SLAs are consistently met
- Maintaining high standards of customer care at all times
- Producing clear verbal and written reports on customer care performanceCommunicating with customers and clients via phone, email, and written correspondence
- Supporting other departments and depots with customer care-related queries
- Providing cover for the Head of Customer Care when required
- Adhering strictly to Health & Safety procedures
- Taking on additional duties as required in line with the role
What we’re looking for
Skills
- Strong attention to detail and high level of accuracy
- Confident and professional telephone manner
- Good IT skills with experience using Outlook, Word, and Excel
- Ability to prioritise workloads and manage multiple tasks
Experience
- Previous experience in a customer service or administrative role
- Knowledge of the new build or insulation industry is advantageous
Personal attributes
- A methodical and organised approach to work
- Positive, team-oriented attitude
- Ability to follow processes while using initiative
- Comfortable working independently or within a small team
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