Business Support Officer – Job Ref: Bristol 5296318
Pay Rate: £13.90 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Location: City Hall BS1 5TR
Hybrid: Up to 2 days in office
Start: Immediate, 12-month assignment
Summary of what the candidate must have to apply
- Level 3 qualification (NVQ, BTEC, A Levels or equivalent experience)
- Strong admin and business support experience
- Good literacy and numeracy skills
- Experience using Microsoft Office (Outlook, Word, Excel)
- Strong organisational and time management skills
- High attention to detail and accuracy
- Good communication skills with internal and external stakeholders
- Ability to manage competing priorities and work to deadlines
- Experience handling enquiries and resolving issues
- Understanding of equality, diversity and inclusion principles
The role
We are recruiting for a Business Support Officer to provide high‑quality administrative and business support services across Bristol City Council.
You will support internal teams and external customers, manage day‑to‑day operational tasks, handle enquiries, process financial transactions and help improve internal systems and processes.
This is a varied role suited to someone organised, proactive and confident working in a fast‑paced environment.
Key accountabilities
- Provide business support across one or more service areas
- Handle customer and stakeholder enquiries, resolving issues where possible
- Prepare, maintain and process documents and records
- Process, monitor and reconcile financial transactions
- Support service delivery in line with policies and legislation
- Identify and support process improvements
- Manage escalated administrative issues
- Maintain accurate records and data
- Work collaboratively with colleagues and external agencies
Requirements/key criteria
- Experience in business support or administration
- Knowledge of business support systems and procedures
- Good IT skills including Microsoft Office
- Strong planning and organisational skills
- Ability to work accurately under pressure
- Good problem‑solving skills
- Strong interpersonal and communication skills
- Ability to prioritise workload effectively
- Commitment to high standards of customer service
- Experience improving processes (desirable)
Business Support Officer – Job Ref: Bristol 5296318
Pay Rate: £13.90 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Location: City Hall BS1 5TR
Hybrid: Up to 2 days in office
Start: Immediate, 12-month assignment
Summary of what the candidate must have to apply
- Level 3 qualification (NVQ, BTEC, A Levels or equivalent experience)
- Strong admin and business support experience
- Good literacy and numeracy skills
- Experience using Microsoft Office (Outlook, Word, Excel)
- Strong organisational and time management skills
- High attention to detail and accuracy
- Good communication skills with internal and external stakeholders
- Ability to manage competing priorities and work to deadlines
- Experience handling enquiries and resolving issues
- Understanding of equality, diversity and inclusion principles
The role
We are recruiting for a Business Support Officer to provide high‑quality administrative and business support services across Bristol City Council.
You will support internal teams and external customers, manage day‑to‑day operational tasks, handle enquiries, process financial transactions and help improve internal systems and processes.
This is a varied role suited to someone organised, proactive and confident working in a fast‑paced environment.
Key accountabilities
- Provide business support across one or more service areas
- Handle customer and stakeholder enquiries, resolving issues where possible
- Prepare, maintain and process documents and records
- Process, monitor and reconcile financial transactions
- Support service delivery in line with policies and legislation
- Identify and support process improvements
- Manage escalated administrative issues
- Maintain accurate records and data
- Work collaboratively with colleagues and external agencies
Requirements/key criteria
- Experience in business support or administration
- Knowledge of business support systems and procedures
- Good IT skills including Microsoft Office
- Strong planning and organisational skills
- Ability to work accurately under pressure
- Good problem‑solving skills
- Strong interpersonal and communication skills
- Ability to prioritise workload effectively
- Commitment to high standards of customer service
- Experience improving processes (desirable)
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