Retail Manager - Havent

About the role

Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.

You’ll be

• Maximise the revenue from the shop, through sales from donated and new goods
• Ensure the team delivers high standards of customer service
• Ensure Gift Aid is captured at every opportunity to maximise income
• Manage the shop in line with budgeted targets and retail KPIs and monitor the shop’s performance against those targets
• Initiate and implement sales promotions, stock generation activities and income from new goods
• Establish and encourage a safe environment that embraces new ideas and creativity
• Achieve the highest standards of merchandising and shop layout
• Help to recruit and retain great staff and volunteers and to help them reach their full potential through training and personal development
• Ensure the shop operates in line with retail policies and procedures

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On‑site education support and study leave opportunities
• Option to access Medicash and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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