Help Desk Support Specialist

• Provide Level 1 IT support for end users across hardware, software, and basic network-related issues.
• Troubleshoot laptops, desktops, printers, mobile devices, and peripheral equipment.
• Handle ticket logging, tracking, and resolution within SLA timelines.
• Assist users with password resets, account setup, VPN access, and software installations.
• Coordinate with internal IT teams and external vendors when required.

Logistics & Asset Coordination

• Manage laptop dispatch, collection, and replacement activities.
• Coordinate onboarding and offboarding IT asset allocation.
• Track and maintain inventory of laptops, accessories, and IT equipment.
• Ensure accurate documentation of asset movement and stock levels.
• Coordinate shipments, courier arrangements, and delivery tracking.

Governance & Administration

• Maintain proper documentation for IT assets and support activities.
• Follow company governance, compliance, and security procedures.
• Support audits and reporting related to IT inventory and logistics.
• Ensure all processes are aligned with internal operational standards.

Required Skills & Experience

• 3+ years of experience in IT Helpdesk Support, IT Coordination, or Logistics Support roles.
• Basic knowledge of Windows environment, Microsoft Office, and IT hardware troubleshooting.
• Experience handling laptop deployment and asset management.
• Familiarity with ticketing systems and IT support processes.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

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