Job Title: Client Service Officer - Trade & Financial Institutions
Job Purpose
Act as a client service officer in the department ensuring efficient service to the trade customers and banks. Support FI and Trade Business in terms of related administrative activities.
Key Responsibilities
- Perform compliance due diligence on new network bank relationships and establishment of RMA
- Monitor adverse news on network and correspondent banks through SWIFT KYC Registry and take appropriate updates from the banks
- Keep the bank limits updated in coordination with FI & Trade RM
- Conduct compliance due diligence on the parties in the LC as and when required
Tasks and Responsibilities
- Respond to trade customers and banks queries in coordination with Trade Operations
- Maintain and update the records on the Bank's and Country Credit Limits
- Monitor the bank and country limits and reconcile the limits with Credit Administration / GFI
- Prepare applications for new and increasing bank limits for GFI allocation and CCC approval
- Perform compliance due diligence on the correspondent banks annually
- Perform RMA due diligence on new network banks in compliance with Group directives
- Conduct compliance checks on the counterparties on a transactional basis
- Prepare periodic and ad hoc reports for GFI
- Create MI on banks and countries on a regular basis
- Reconcile department reports with system reports
Qualifications and Experience
- A-level or equivalent qualification
- Banking business experience of 2 years
- Technical background of different financial instruments
Skills and Competencies
- Strong interpersonal skills, with the ability to interact effectively with customers and colleagues from various cultural backgrounds
- Committed to the highest ethical standards and abiding by Conduct Rules
- Team player with the ability to build working relationships with stakeholders across the bank
- Demonstrates energy, inspiration, and passion for business and customers
- Proficient in MS operating systems and PowerPoint presentations
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