Customer Service Officer

Internal Job Title: Customer Service Officer

Strategic Direction and Development

Undertake reception duties, answering the telephone (transferring calls and taking and delivering caller messages) and dealing with face‑to‑face enquiries.

Ensure the security of the school by signing in visitors and issuing passes, alerting staff to the arrival of a visitor, monitoring the collection of the visitor, and signing out and collecting the visitor’s pass as they leave.

Receive, sort and distribute all mail, deliveries and packages.

Liaise with pupils, parents and staff to effectively organise and manage the administration process and procedures.

Undertake typing, word‑processing and other ICT based tasks as required.

You will have:

A NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.

Experience in an administrative/reception role.

Experience of working within an educational environment.

Knowledge of IT software packages, e.g. MS Office and data bases and its application in schools.

Understanding of relevant processes and systems in use within schools to deliver effective customer care.

Our Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils.

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

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