Retail Customer Advisor (Tamworth) – 16 hours
Location: 7 (unit 11) Ankerside Shopping Centre, George Street, Tamworth, United Kingdom, B79 7LQ
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance.
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
- Customer Focused: Passion for delivering exceptional customer service and understand and meet customer needs.
- Team Collaboration: Work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
What We Offer
Great pay, bonuses, up to 31 days off plus 2 bank holidays. Personalise benefits such as discounts, vouchers, a pension plan and more. Opportunities for learning & development.
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