Customer Service Specialist

Customer Service Specialist

Do you want to be part of something extraordinary?

Join a company proudly ranked in The Times' Top 26 Very Big Organisations to Work For in 2025!

We’re on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Corporate Property Management department in Annesley.

As a Customer Service Specialist, you’ll play a vital role in delivering exceptional services to our Corporate clients, tenants, and our branches across the country – making a real impact every day.

If you're passionate about people and providing top-tier service, this is your chance to thrive in a workplace that truly values you.

What we can offer you as a Customer Service Specialist:

• Full training in Property Management, with clear development pathways.
• Opportunities to progress across the business.
• Support to gain professional qualifications in Residential Property Management (ARLA).
• A variety of employee benefits, including:
• Aviva Digicare + workplace
• Colleague discount scheme
• Perks at Work
• Gym discounts
• Life assurance
• Workplace pension

Key responsibilities of a Customer Service Specialist:

• Act as a point of contact, managing the effective resolution of queries from clients and colleagues.
• Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Skills and Experience required to be successful as a Customer Service Specialist:

• Outstanding Customer Service skills
• Detail oriented, organised, and solid administration skills
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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