Customer Experience Team Lead (Hybrid) – Frontline Ops

Suffolk County Council is looking for a Team Leader for their Customer First department. This hybrid position involves managing a team of advisors, ensuring high-quality service delivery, and handling daily operations in a contact centre environment. The ideal candidate will possess strong decision-making skills, passion for social care, and experience in team management. The role offers generous benefits including up to 29 days of annual leave, pension scheme membership, and flexible working options. #J-18808-Ljbffr