Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for well established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).
Job Summary
The Export Logistics & Customer Service Executive is responsible for coordinating international shipments while providing excellent customer and sales support. The role involves managing export documentation, liaising with freight forwarders and customers, tracking deliveries, resolving shipment issues, and ensuring smooth order fulfilment from order receipt through to final delivery. This position acts as a key link between customers, sales teams, warehouses, carriers, and logistics providers to ensure efficient export operations and high levels of customer satisfaction.
Key Responsibilities - Export Logistics
- Coordinate international shipments via air, sea, and road freight
- Prepare and process export documentation including:
- Commercial invoices
- Packing lists
- Bills of lading
- Export declarations
- Certificates of origin
- Liaise with freight forwarders, customs brokers, shipping agents, and carriers
- Track shipments and provide regular delivery updates
- Ensure compliance with export regulations and customs requirements
- Resolve shipping delays, customs issues, and transportation queries
- Maintain accurate shipment and logistics records
- Coordinate with warehouse teams to ensure timely dispatch of goods
Customer Service & Sales Support
- Act as the primary point of contact for customer enquiries
- Process customer orders accurately and efficiently
- Provide order status updates and delivery information
- Support the sales team with quotations, order processing, and account administration
- Handle customer complaints and resolve issues professionally
- Build and maintain strong customer relationships
- Assist with returns, credit requests, and after‑sales support
- Maintain customer records within ERP/CRM systems
Required Skills & Experience
- Experience in export logistics, customer service, or sales support
- Minimum 24 months’ experience within export logistics, customer service, or sales support
- Knowledge of international shipping procedures and Incoterms
- Familiarity with export documentation and customs processes
- Strong communication and organisational skills
- Excellent attention to detail and problem‑solving ability
- Ability to manage multiple priorities in a fast‑paced environment
- Proficiency in Microsoft Office and ERP/CRM systems
- Customer‑focused and commercially aware
Desirable Skills
- Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
- Understanding of international cosmetic shipping restrictions
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