Retail Customer Advisor (Tamworth) - 16 hours

Job Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

Qualifications & Qualities

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.

We offer a competitive package of pay and benefits, including a base salary of £13.72 per hour plus an on‑target bonus of 15% paid monthly based on store performance, 16 hours across 3 days per week (including weekend rotations). Pay and benefits also cover up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan and other standard benefits.

Career Development

We support ongoing development opportunities to build your skills and confidence. You can own your growth as a Customer Advisor and beyond.

Additional Information

We are an inclusive culture that supports everyone’s well‑being. Reasonable adjustments are available for interview or recruitment activities: extended time or breaks in online assessments, sign language interpreter, assistive technology, etc. If you require adjustments, contact your recruiter or email jobs@three.co.uk for guidance.

We use AI in some business areas to improve efficiency, but your unique experiences and achievements are what truly matter.

We are looking for authenticity and real talent. Bring your whole self to work.

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