Do you want to join a company that is recognised as one of the “1000 companies to inspire Britain”?
This role entails responsibility for the effective cost management of breakdowns and maintenance for our DPD LCV Fleet. A primary focus will be to manage incoming calls, ensuring prompt response and action to minimise network disruption. The successful candidate will analyse data to prevent recurrence and coordinate planned maintenance across the UK. Liaison with maintenance suppliers will be essential to ensure efficient repairs are conducted, and all relevant cost data will be meticulously recorded on our internal systems.
Fleet Admins Responsibilities
- Manage all scheduled and unscheduled vehicle activities.
- Monitor and reduce Vehicle Off Road (VOR) time for maintenance repairs.
- Ensure all repairs are carried out in a timely manner at the aligned repairer.
- Control repair costs, ensuring good value within approval limits.
- Review and negotiate repair costs for escalated management approvals, ensuring best value.
- Maintain repairer and dealer network relationships.
- Maintain open lines of communication between area partnership managers and depot management.
- Control and distribute vehicle service documents.
- Process and ensure prompt payment of invoices.
- Ensure all legislative documents are correct and uploaded to the relevant portal.
- Run daily, weekly, monthly, and annual reports to include service reports, MOT and performance reports.
- Provide general administrative support for the Road Transport Collision team (when required).
- Provide general administrative support for the Maintenance Control team.
- Any other reasonable management request.
Customer Service Advisors Requirements
- Demonstrate the core Client DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
- Excellent communication and interpersonal skills with the ability to establish rapport with a variety of customers and stakeholders at all organisational levels.
- Demonstrable experience working within a customer service role (ideally within a similar environment).
- IT and computer literate ideally with exposure to using in‑house systems.
- Excellent communication skills both verbal and written.
- Attention to detail with the ability to record data accurately and concisely.
- Calm under pressure, and able to multitask whilst also thinking outside the box in order to achieve the best resolution for the customer.
- Ability to analyse customer needs and provide appropriate solutions.
- Ability to work at pace under pressure in a busy team environment.
- Excellent interpersonal skills, able to build effective relationships with internal and external stakeholders.
- You will have to complete a criminal background check to be successful in this role.
Customer Service Advisors Benefits
- Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
- £12.71 ph and OT apply
- Subsidised hot canteen
- Friendly and approachable WINNER team available to support your needs or queries.
- Ongoing with the view to turn permanent member of the team.
- Paid Training
- Weekly pay
- Full training provided
- Free car park
- Free uniform
- Onsite canteen
- Vending machines
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