Complaints Investigator — FCA-Regulated Fintech

Lendable is seeking a Complaints Officer to investigate and resolve customer complaints effectively. The ideal candidate will have strong communication and analytical skills, experience in complaint resolution within a regulated environment, and an understanding of FCA regulations. You will be responsible for maintaining excellent customer service while managing a varied complaint caseload. The role requires a flexible, professional approach to problem-solving and communication with customers, ensuring all resolutions are fair and objective, even during challenging situations. #J-18808-Ljbffr