CALLING ALL PARTNER SUPPORT EXECUTIVES

Overview

£28,000 | Benefits worth £7,000+

Hodge House, Cardiff

Monday to Friday | Flexitime | In person

Applications close: 17 May 2026

Partner Support is key to how Compare My Move looks after its B2B partner network, maintains service quality and builds long-term relationships.

We’re looking for a Partner Support Executive who enjoys speaking with business contacts, solving practical problems and helping partners get more value from our services.

This is an outbound-led support role with a commercial edge. You’ll proactively contact existing partners, discuss account activity, follow up on performance and respond to queries when they come in.

If you have experience in customer service, account management, partner support or a B2B support environment, and you enjoy building trust through clear communication and reliable follow-up, we’d love to hear from you.

What You'll Do

• Proactively contact business partners to provide support, discuss accountupdatesand follow up on performance.
• Identifysuitable cross-sell and upsell opportunities based on partner needs.
• Respond to inbound partner and consumer queries with accuracy and care.
• Support the onboarding of new partners and manage handovers from the New Business team.
• Build strong working relationships with partners across our B2B network.
• MaintainaccurateCRM records and keep account information up to date.
• Monitor partner activity,engagementand service performance.
• Resolve queries efficiently and escalate complex issues where needed.
• Work with New Business, Marketing, PaidMediaand Operations to deliver a joined-up partner experience.
• Share partner feedback and practical ideas to improve service quality and internal processes.

What We're Looking For

• Experience in a customer-facing, account management, partner support, B2B support or similar role.
• Confidence making proactive outbound contact with customers, clients,partnersor business contacts.
• Strong written and verbal communication skills.
• Good organisation and attention to detail.
• Experience working to targets, KPIs or service standards.
• Ability to manage several tasks while keepingaccuraterecords.
• Confidence using CRM systems, digitalrecordsor standard office software.
• A calm, helpful and professional approach to handling queries and challenges.
• Willingness to learn, take feedback and build your service and relationship management skills.

What’s In It For You

• £28,000 salary, with annual pay review and benefits worth £7,000+.
• Two paid weeks off at Christmas in addition to annual leave.
• Flexitime between 6am and 8pm with no core hours.
• Bupa medical and dental cover, post-probation.
• Free city-centre parking worth £1,850+.
• Enhanced pension contributions.
• Birthday and work anniversary leave.
• Learning and development opportunities.
• Monthly team lunches, quarterly company lunches,summerand Christmas parties.

Why Join Us

We’re a Cardiff-based tech company focused on making moving home easier and less stressful. You’ll join a collaborative, supportive team that values clear thinking, consistency and people who take ownership of their work.

No weekend work.

No working on bank holidays.

And never a Christmas or New Year in the office again.

Send us your CV and a short note explaining why this role feels like the right fit.

Inclusion at Compare My Move

We welcome applications from people of all backgrounds and experiences. If you’re excited by the role but don’t meet every requirement, we’d still encourage you to apply. If you need adjustments or support during the recruitment process, let us know and we’ll do what we can to help.

About Us

Compare My Move helps people with every step of the moving home journey. We connect movers with trusted professionals in removals, conveyancing, surveying, house clearance and mortgages, helping save time, money and stress.

We’ve built a strong network of verified partners across the UK and continue to grow our brand, reach and impact.

We’re proud of what we’ve achieved so far and we’re looking for great people to help us grow further.

We use AI tools to help sort applications, but all hiring decisions are made by people.

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