Supplies Quality Coordinator

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

At St John Ambulance, we are committed to delivering safe, high-quality medical supplies that support our lifesaving work across the country. As a Supplies Quality Coordinator, you will play a vital role in ensuring we meet all relevant medical device regulations while maintaining the highest standards of quality and compliance. You’ll oversee the timely management of Field Safety Notices (FSNs) and reporting, carry out first‑line quality checks across key processes and systems, and support quality governance of our courier partners and international shipments. Working closely with internal teams, customers, manufacturers and regulatory authorities, you’ll ensure clear communication, accurate documentation, and effective coordination of all compliance-related activities.

About You

We are looking for a proactive and detail‑oriented individual who brings experience in logistics or supply chain environments, particularly in stock management, quality reporting and process documentation. You will be confident working with compliance management systems and producing clear, accurate reports to support operational decision‑making.

Educated to GCSE level (or equivalent) including Maths and English, you will also hold a full UK driving licence. You will be highly organised with the ability to manage multiple priorities at once, while maintaining a strong focus on accuracy and compliance. Strong communication and collaboration skills are essential, as you will work closely with a range of internal teams and external partners. You will also be confident using digital systems and tools, with the ability to support colleagues in their effective use and promote best practice in data management. Knowledge of medical device regulations, and qualifications in logistics or quality management, would be advantageous.

About the Role

• Ensure compliance with EU MDR, UK MDR, FDA and other relevant medical device regulations across supply and distribution activities.
• Carry out first‑line quality checks on NDC processes, system accuracy and operational reporting.
• Manage the internal distribution and allocation of assets from the NDC, ensuring accurate tracking within the asset management system and approving first deliveries of new products in line with compliance specifications.
• Coordinate and monitor international shipments to ensure regulatory and quality requirements are met.
• Manage Field Safety Notices (FSNs) including receipt, review, implementation, communication to customers and internal teams, and tracking of actions and responses.
• Act as a key point of contact for customers and regulatory bodies, responding to compliance queries and preparing or submitting required regulatory reports.

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre‑employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

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