Job Title
Service Advisor
Location
Winchester
Salary
£30,000 + competitive bonus scheme
Hours
Monday to Friday – 1 in 3 Saturday mornings
Job Type
Full Time, Permanent
We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining a well‑established, family‑run dealer group with an amazing front‑of‑house service team, a dealership with an excellent reputation and industry‑leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of after‑sales services.
Responsibilities
- Booking vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
Benefits
- Basic salary of £30,000 with competitive bonus scheme.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In‑house, manufacturer & professional training, resulting in career‑progressing accreditations and qualifications.
- Private medical insurance.
- Free parking.
- Employee discounts.
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